Last updated: July 18, 2026
Watson is a service of Hit Select Agency ("Watson," "we," "us"). This policy explains what we collect, how we use it, who processes it on our behalf, and how we delete it — including our SMS/text messaging program. We keep it plain on purpose.
Account & company details— your name, email, password (stored only as a secure hash), and your company's name, trade, city/state, and website.
Crew members — the names and mobile numbers you add as people allowed to text your Watson number.
Messages & photos — the job photos and text you send in, the captions Watson drafts, and basic message metadata (timestamps, delivery status).
SMS consent records — when you or a crew member opts in, we record the number, the exact consent language shown, and the date, as proof of consent.
Connected accounts — if you link Google Business Profile or Facebook, we store the access tokens needed to publish posts you approve. You can disconnect them at any time.
We do not ask for or store your customers' personal information — no customer names, contact details, or payment information. Watson works from the job photo and your note, and publishes the post you approve. That's it.
Only to operate the service: receive your photo, understand it, draft a caption in your company's voice, send it to you for approval, and — once you approve — publish it to your connected Google Business Profile and Facebook. We also use it to support your account and keep the service secure.
We use a small set of trusted service providers to run Watson. They may process your information only to provide their service to us, and are not permitted to use it for their own purposes:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your personal information or SMS opt-in data to anyone. Text-messaging consent is never shared with any third party.
Message frequency varies with your activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
Job photos are deleted 7 days after we receive them, regardless of whether the post was published. After that the post record and its caption may remain, but the image is gone.
Account & message data is kept while your account is active. Close your account (see below) and we delete it.
Consent records — when you opt out or delete your account, we keep a minimal record (your number, the consent text, and the opt-in/opt-out dates) as proof of consent required by mobile carriers, and remove the rest.
Stop texting (STOP).Reply STOP to any message. We'll stop messaging that number and remove its access to Watson. We retain only the minimal consent record described above. Reply HELP for help.
Close your account. Email us at info@hitselectagency.com and we'll delete your company's data — members, posts, and connected-account tokens — within 30 days (photos have already aged out at 7 days).
Access or correct your data.Email the same address and we'll help.
Your dedicated Watson number is used only to run this service. It is never used for marketing or promotional messaging, and only the crew numbers you authorize can text it or receive replies. Anyone else who texts it is turned away.
Messages are sent over encrypted connections, passwords are stored only as secure hashes, and access to your data is limited to operating the service. No system is perfectly secure, but we take reasonable measures to protect your information.
Watson is a tool for businesses and is not directed to children under 18. We don't knowingly collect information from anyone under 18.
If we make material changes, we'll update the date above and, where appropriate, let you know. Continued use after a change means you accept the updated policy.
Hit Select Agency — info@hitselectagency.com
See also our SMS Terms & Conditions.